Shipping policy

Shipping Locations

We currently ship across Canada, with plans to expand to additional regions in the future.

Order Processing

All orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends, holidays, or during promotional periods may require additional processing time and will begin processing on the next business day.

Delivery Times

Delivery times vary depending on your location and the shipping carrier handling your order.

While we strive to ensure timely delivery, shipping times are estimates only and may be affected by factors outside of our control, including:

  • Carrier delays

  • Weather conditions

  • High shipping volumes

  • Remote delivery locations

  • Service disruptions

Ink District is not responsible for delays caused by shipping carriers once an order has been dispatched.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor the status of your delivery.

Please allow up to 24 hours for tracking information to become active after receiving your shipment confirmation.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the issue

  • A brief description of the problem

We will review the issue promptly and work to provide a suitable resolution.

If the damage occurred during shipping or the incorrect item was sent, we may require the item to be returned before issuing a replacement. Approved claims will be eligible for a replacement product at no additional cost.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier directly.

If additional assistance is required, contact our support team and we will do our best to help investigate the issue. Ink District is not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@inkdistrictofficial.com

Our team will be happy to assist you.